Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in vibrant Los Angeles! We're seeking a charismatic Weekend Front Desk Agent to create memorable experiences for our discerning guests. This pivotal role combines exceptional customer service with operational excellence in one of LA's most iconic locations. Enjoy competitive pay, complimentary hotel stays, and a dynamic work environment that celebrates diversity and professional growth. Perfect for hospitality professionals seeking weekend flexibility with premium benefits.
Responsibilities
- Deliver personalized guest check-in/check-out experiences using Opera PMS
- Manage reservation inquiries, room assignments, and VIP requests
- Resolve guest concerns with empathy and efficiency, escalating when necessary
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Act as brand ambassador by promoting hotel amenities and local attractions
- Maintain comprehensive knowledge of safety protocols and emergency procedures
Qualifications
- Minimum 1 year front desk or high-end customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays with flexible availability
- Valid California Food Handler Card preferred
- Fluency in English; Spanish proficiency highly valued
- Professional appearance and polished business etiquette
- High school diploma or equivalent required