Job Description
Join our award-winning team at the Grand Plaza Hotel, a premier luxury destination in the heart of San Jose's vibrant downtown. We're seeking charismatic Weekend Front Desk Agents to deliver exceptional guest experiences during peak weekend traffic. As the first point of contact, you'll embody our commitment to hospitality excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation modifications, cancellations, and room assignments with precision
- Resolve guest inquiries and concerns promptly, exceeding expectations
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experiences
- Execute emergency procedures with calm professionalism
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexibility to work weekends, evenings, and holidays
- Basic knowledge of San Jose attractions and transportation
- Valid California driver's license preferred
- Fluency in English; Spanish proficiency a plus