Job Description
Join our award-winning hospitality team at the Grand Hotel Milwaukee! We're seeking charismatic Weekend Front Desk Agents to create unforgettable guest experiences during peak weekends. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, premium benefits, and a vibrant downtown location near Lake Michigan.
Why Join Us?
• Flexible weekend schedule (Fri-Sun)
• Professional development opportunities
• Employee discounts on dining and accommodations
• Supportive, team-oriented culture
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping, maintenance, and valet services
- Maintain accurate records of guest preferences and special requests
- Execute upselling opportunities for premium rooms and amenities
- Uphold strict security and confidentiality protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during high-traffic periods
- Valid Wisconsin driver's license (for valet coordination)
- Flexible availability including weekends and holidays
- Basic knowledge of Milwaukee attractions and transportation
- First Aid/CPR certification (or willingness to obtain)