Job Description
Join our award-winning downtown Austin hotel as we expand our operations! We're seeking a dynamic Hotel Operations Manager to lead our team during an exciting growth phase. If you're passionate about delivering exceptional guest experiences and thrive in fast-paced hospitality environments, this urgent opening is your opportunity to shine.
As a key leader, you'll oversee daily operations across departments including front desk, housekeeping, and guest services. We offer competitive benefits, career advancement opportunities, and a vibrant work culture in the heart of Austin's thriving tourism scene.
Responsibilities
- Direct and supervise all hotel departments to ensure seamless daily operations
- Develop and implement service standards exceeding guest expectations
- Manage staff scheduling, training, and performance evaluations
- Resolve escalated guest concerns with professionalism and efficiency
- Collaborate with sales and marketing on promotional strategies
- Monitor budget compliance and operational KPIs
- Ensure compliance with health/safety regulations and brand standards
Qualifications
- 5+ years hotel management experience in upscale properties
- Proven track record in team leadership and development
- Strong knowledge of hotel operations (PMS, revenue management)
- Exceptional problem-solving and conflict resolution skills
- Texas Food Handler certification required
- Ability to work flexible schedule including nights/weekends
- Proficient in Opera, Delphi, or similar hotel software
- Bachelor's degree in Hospitality or related field preferred