Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career in the heart of downtown Detroit! We're seeking energetic, guest-focused individuals to fill immediate full-time front desk positions with flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Michigan's premier luxury destinations. Perfect for career changers and hospitality newcomers!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using hotel management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate housekeeping, maintenance, and security requests
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with night audit team during shift transitions
Qualifications
- High school diploma or equivalent (college preferred)
- Previous hospitality or customer service experience (entry-level welcome)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with POS systems
- Valid Michigan driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs