Job Description
Are you a friendly, energetic individual ready to start your hospitality career? Grand Hospitality Group is seeking Weekend Front Desk Agents with no prior experience! Join our award-winning team at our Sacramento property and deliver exceptional guest experiences while building valuable skills. We provide comprehensive training and a supportive environment for motivated newcomers.
As the first point of contact for our guests, you'll play a crucial role in creating memorable stays. This weekend position (Friday-Sunday) offers flexible scheduling and opportunities for growth within our company. If you're passionate about customer service and eager to learn, we want to meet you!
Responsibilities
- Warmly greet and check-in/check-out guests with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure smooth operations
- Uphold brand standards through cleanliness and attention to detail
- Assist with valet services and luggage handling when needed
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent
- Exceptional customer service mindset and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and strong problem-solving abilities
- Must be available for weekend shifts (Friday-Sunday)
- Reliable transportation and punctuality