Job Description
Join our award-winning team at Hospitality Heights as a Weekend Front Desk Agent! No hospitality experience needed—we provide comprehensive training for motivated individuals who thrive in customer-facing roles. This weekend position offers flexible hours while launching your career in the heart of Raleigh's vibrant hospitality scene.
As the first point of contact for our guests, you'll create memorable experiences through warm greetings, efficient check-ins/out, and personalized service. Our supportive environment encourages growth, with opportunities to develop skills in guest relations, reservation management, and problem-solving.
What We Offer:
- Competitive hourly pay + performance bonuses
- Free parking and meal discounts
- Clear career advancement path to supervisory roles
- Modern work environment with state-of-the-art systems
Responsibilities
- Deliver exceptional guest service during weekend shifts (Sat/Sun)
- Process check-ins/check-outs using hotel management software
- Manage reservations and room assignments efficiently
- Resolve guest inquiries and concerns with empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate billing records and payment processing
- Uphold cleanliness and organization at the front desk area
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Reliable weekend availability (must work both days)
- Attention to detail and problem-solving abilities