Job Description
Are you a people person looking for a rewarding weekend adventure? We are seeking a dynamic and detail-oriented Front Desk Agent to join our team in beautiful Jacksonville, North Carolina. As the face of our hotel, you will play a crucial role in ensuring our guests enjoy a seamless and memorable stay. This is an excellent opportunity for those seeking flexible hours while building a career in a fast-paced, guest-focused environment.
Why Join Us?
- Competitive pay and performance bonuses.
- Flexible weekend shift schedules (Fri-Sun).
- Discounted hotel stays and meals.
- Career growth opportunities within the hospitality industry.
Responsibilities
- Check guests in and out efficiently, verifying identity and payment details with accuracy.
- Answer incoming calls and emails, responding to inquiries in a timely and professional manner.
- Manage front desk operations during peak weekend hours to ensure smooth workflow.
- Resolve guest complaints or issues with a focus on customer satisfaction and problem-solving.
- Assist with luggage handling, transportation arrangements, and local recommendations.
- Maintain the cleanliness and organization of the reception area and lobby.
Qualifications
- Previous experience in a front desk, reception, or customer service role is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for long periods and work in a fast-paced environment.
- Proficiency with hotel management software and basic computer skills.
- Must be available to work weekends, Friday through Sunday.