Job Description
Elevate Guest Experiences at Our Premier Sacramento Location
Are you a natural people person looking for a rewarding career in a dynamic environment? Apex Hospitality Solutions is seeking a dedicated Weekend Front Desk Agent to join our thriving team in Sacramento, CA. If you thrive in a fast-paced setting and love making a great first impression, we want to meet you.
As a Weekend Shift Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We offer a competitive hourly rate and a supportive team culture that values your contribution.
Responsibilities
- Guest Relations: Provide warm and professional greetings to all guests, ensuring a welcoming atmosphere upon arrival and departure.
- Operations Management: Efficiently handle check-ins and check-outs using our property management systems while maintaining accuracy.
- Communication Hub: Manage incoming calls, emails, and inquiries promptly, directing them to the appropriate departments.
- Administrative Support: Process payments, manage reservations, and maintain accurate daily logs and occupancy reports.
- Facility Maintenance: Monitor the lobby area to ensure it is clean, organized, and aesthetically pleasing at all times.
- Security & Access: Enforce hotel security policies and manage key card access for staff and guests.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not mandatory for the right candidate.
- Availability: Must be available to work weekends (Friday-Sunday) consistently.
- Communication: Excellent verbal and written communication skills with a professional phone demeanor.
- Computer Skills: Proficiency in Microsoft Office Suite and Property Management Systems (PMS) is a plus.
- Professionalism: A neat, professional appearance and a positive attitude are required.
- Problem Solving: Ability to think on your feet and resolve guest issues quickly and efficiently.