Job Description
Are you a dynamic professional looking to make an impact in the hospitality industry? San Antonio Luxury Suites is currently hiring a reliable Weekend Front Desk Agent to join our elite team. We pride ourselves on delivering world-class service and creating memorable experiences for our guests.
In this role, you will be the welcoming face of our hotel, ensuring that every guest feels valued from the moment they arrive. We offer a competitive salary, flexible scheduling, and a supportive work environment that fosters growth and development.
Why Join Us?
- Competitive hourly wage ($15.00 - $20.00).
- Flexible weekend-only schedule.
- Opportunities for career advancement within the hospitality sector.
- Employee discounts on dining and amenities.
Responsibilities
- Manage the check-in and check-out processes efficiently, ensuring accuracy in all transactions.
- Respond to guest inquiries via phone, email, and in-person with a focus on exceeding expectations.
- Maintain a high level of knowledge regarding local attractions, dining, and hotel services.
- Process payments and handle cash and credit transactions securely.
- Assist with concierge services, including luggage handling and transportation arrangements.
- Address and resolve guest complaints or issues promptly and professionally.
- Keep the front desk area organized, clean, and inviting at all times.
Qualifications
- High school diploma or GED is required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Familiarity with Property Management Systems (PMS) is a plus.
- Excellent verbal communication and interpersonal skills.
- Ability to work weekends, holidays, and rotating shifts as required.
- Professional appearance and a positive, energetic attitude.