Job Description
Welcome to The Grand Union Hotel, a premier hospitality destination in the heart of San Francisco. We are currently seeking a dynamic and detail-oriented Weekend Front Desk Agent to join our exceptional team.
In this role, you will serve as the first point of contact for our guests, ensuring they receive a warm welcome and a seamless check-in experience. We pride ourselves on delivering world-class service, and we are looking for someone who shares our passion for excellence.
Why You Will Love Working With Us:
- Competitive hourly wage and comprehensive benefits package.
- Flexible weekend schedule allowing you to enjoy your weekdays.
- Employee discounts on dining, spa services, and local attractions.
- A supportive and inclusive work environment.
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a smooth and efficient check-in process.
- Manage guest check-outs accurately, handling payments and processing folios.
- Answer incoming phone calls and emails promptly, providing information regarding hotel amenities and local San Francisco attractions.
- Assist guests with special requests, including restaurant reservations, transportation, and concierge services.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest inquiries and complaints with a focus on high customer satisfaction and problem resolution.
- Collaborate with the housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience in a front desk, guest services, or hospitality role is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong interpersonal and communication skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- Ability to stand for extended periods and lift moderate luggage.
- A professional appearance and a positive, service-minded attitude.