Job Description
Join Seattle's premier luxury hotel as a Weekend Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, complimentary hotel stays, and career advancement opportunities in the heart of downtown Seattle. Perfect for candidates seeking weekend-focused schedules with weekday flexibility.
Why Join Us?
- Comprehensive training program
- Employee discounts on dining and amenities
- Health benefits for part-time staff
- 401(k) matching program
Responsibilities
- Check in/out guests with precision and efficiency using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash drawers, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Maintain accurate guest records and reservation data
- Execute emergency response procedures during high-traffic periods
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability to work weekends and holidays
- Ability to stand for extended periods and lift 25 lbs
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent required