Job Description
Join our award-winning team at Grand Oaks Hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic individuals for weekend shifts (Friday-Sunday) with no prior experience required. Enjoy competitive pay, flexible scheduling, and comprehensive training in a luxurious downtown Louisville setting. Be the welcoming face of our premium hotel while gaining valuable customer service skills and career growth opportunities.
Responsibilities
- Check in/out guests efficiently with our PMS system
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible weekend shifts
- Professional appearance and demeanor
- Positive attitude and team player mentality
- No experience necessary - we provide full training!