Job Description
Are you a people person looking for a rewarding career in customer service? Apex Hospitality Group is seeking a dedicated Front Desk Agent to join our dynamic team in Cleveland, Ohio. We offer a fantastic opportunity for individuals with no prior experience to launch their career in the hospitality industry with comprehensive training.
We specialize in providing exceptional guest experiences and are looking for someone who is reliable, friendly, and eager to learn. With a variety of shift options available, this role offers the flexibility you need to balance work and life.
Why Join Us?
- No Experience Needed: We provide full training for the right candidate.
- Flexible Shifts: Choose from morning, evening, and weekend shifts to fit your schedule.
- Growth Opportunities: Clear pathways to advance within our organization.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors entering the premises.
- Reception Management: Answer incoming calls professionally, transfer calls, and take accurate messages.
- Guest Assistance: Assist visitors with directions, inquiries, and ensure a pleasant lobby environment.
- Scheduling: Manage appointment schedules and visitor logs efficiently.
- Administrative Support: Perform basic data entry, filing, and assist with light clerical duties.
- Security Compliance: Monitor entry/exit points and adhere to all safety and security protocols.
Qualifications
- Communication: Excellent verbal communication skills with a friendly and approachable demeanor.
- Computer Literacy: Basic proficiency with computers and MS Office applications.
- Reliability: Punctual and dependable attendance record.
- Adaptability: Ability to work in a fast-paced environment and adapt to different shifts.
- Professionalism: A positive attitude and willingness to learn new skills.
- Education: High school diploma or equivalent preferred.