Job Description
Join the elite hospitality team at The Grand Hyatt Seattle, a landmark hotel situated in the heart of the city. We are currently seeking a highly motivated Front Desk Agent to join our weekend operations. If you thrive in a fast-paced environment and have a passion for guest satisfaction, we want to hear from you.
As a Weekend Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive hourly rate, flexible scheduling, and a dynamic work culture that values your contribution.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Manage the check-in and check-out process efficiently, ensuring accurate data entry and billing.
- Handle incoming calls and guest inquiries promptly and courteously.
- Resolve guest complaints and issues with a focus on service recovery and guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in coordinating room service and bell services as needed.
- Adhere to all hotel security policies and safety procedures.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality is a plus.
- Minimum of 1 year of front desk experience in a hotel or luxury hospitality setting.
- Strong computer proficiency with property management systems (PMS) preferred.
- Excellent interpersonal and verbal communication skills.
- Able to work flexible hours, including weekends, holidays, and evenings.
- Ability to stand for extended periods and lift moderate amounts of weight.