Job Description
Are you ready to make every weekend count? The Grand Virginia Beach Resort is seeking a dedicated and charismatic Weekend Front Desk Agent to join our elite hospitality team. If you thrive in a fast-paced environment and love creating memorable experiences for guests, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our valued guests, setting the tone for a relaxing and luxurious stay. We offer a competitive compensation package, flexible scheduling, and a vibrant work culture in the heart of Virginia Beach.
Why Join Us?
- Premium Pay: Earn $15.00 - $19.00 per hour based on experience.
- Work-Life Balance: Enjoy your weekdays off with our exclusive weekend shifts.
- Perks: Employee discounts on dining, spa services, and local attractions.
- Growth: Clear pathways to management and specialized hospitality roles.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests, ensuring a warm welcome and a fond farewell.
- Manage guest inquiries, resolve complaints, and provide recommendations for local dining and activities to enhance the guest experience.
- Handle cash and credit transactions accurately, maintaining strict adherence to company policies and audit standards.
- Maintain the pristine appearance of the front desk area, lobby, and public spaces to reflect our high standards of luxury.
- Utilize property management systems (PMS) to update guest profiles, process reservations, and manage room inventory.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared to perfection.
- Assist with special events and lobby concierge duties during peak weekend hours.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Minimum of 1 year of experience in customer service, reception, or hospitality is preferred.
- Must be available to work weekends, including Fridays, Saturdays, and Sundays.
- Strong communication skills with the ability to interact professionally with guests of all ages and backgrounds.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Micros) is highly desirable.
- Must possess a valid driver’s license and a professional appearance.