Job Description
Join the vibrant hospitality scene of Minneapolis as our Weekend Guest Services Manager! At Grand Plaza Minneapolis, we're seeking a dynamic professional to elevate our weekend guest experience. This role combines leadership excellence with personalized service in our downtown landmark hotel. You'll oversee front desk operations, mentor weekend staff, and ensure flawless check-in/out experiences for our discerning guests. Enjoy competitive pay, flexible scheduling, and the opportunity to shine during Minneapolis' busiest weekend tourism season. Apply now to become the face of luxury hospitality!
Responsibilities
- Lead front desk team during peak weekend shifts (Fri-Sun)
- Resolve complex guest inquiries with exceptional service standards
- Optimize room inventory and check-in/out procedures
- Coordinate with housekeeping and maintenance teams
- Train and mentor weekend support staff
- Implement upselling strategies for premium services
- Handle billing discrepancies and payment processing
Qualifications
- 3+ years hotel front desk management experience
- Proven weekend shift availability
- Advanced knowledge of Opera/PMS systems
- Exceptional conflict resolution skills
- Minnepolis hospitality familiarity preferred
- Ability to work independently during peak hours
- Valid Minnesota food handler's certification
- Fluent in English with Spanish language skills a plus