Job Description
Join our award-winning hotel team and deliver exceptional weekend guest experiences! We're seeking passionate hospitality professionals to work vibrant Saturday/Sunday shifts in our luxury downtown Richmond property. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Virginia's thriving hospitality scene.
What We Offer:
- Weekend shift premium pay ($18-$24/hr)
- Comprehensive training program
- Employee discounts on hotel stays
- Health benefits for part-time staff
- Advancement opportunities
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Address guest concerns promptly with solution-oriented mindset
- Coordinate with housekeeping and maintenance teams
- Execute upselling for premium rooms and amenities
- Maintain accurate records in property management systems
- Ensure lobby and common areas are immaculate
- Support F&B operations during peak weekend periods
Qualifications
- 1+ years hospitality or customer service experience
- Weekend availability (Saturday/Sunday)
- Proficient in PMS software (Opera preferred)
- Strong conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Virginia hospitality certification (or willingness to obtain)
- Basic cash handling accuracy
- Positive, guest-centric attitude