Job Description
Join our award-winning luxury hotel team in Richmond, VA, and transform weekends into rewarding hospitality experiences! We're seeking passionate Weekend Hospitality Associates to deliver exceptional guest experiences while enjoying competitive pay, flexible scheduling, and career growth opportunities. As a cornerstone of our guest satisfaction team, you'll create memorable moments for weekend travelers, business guests, and locals alike. Benefit from complimentary hotel stays, employee discounts, and a supportive work environment that values your dedication. Perfect for students, parents, and professionals seeking weekend flexibility without compromising career advancement.
Responsibilities
- Deliver exceptional guest service at the front desk, including check-ins, check-outs, and reservation management
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B teams to ensure seamless operations
- Uphold strict cleanliness and safety standards in all public areas
- Assist with event setup, concierge services, and special guest requests
- Participate in weekend inventory audits and operational reporting
Qualifications
- Previous hotel or hospitality experience preferred; training provided for motivated candidates
- Exceptional communication and interpersonal skills with a warm, professional demeanor
- Ability to multitask effectively in a fast-paced environment
- Basic proficiency with hotel management software and MS Office Suite
- Flexible availability to work weekends (Fri-Sun) and holidays
- Strong attention to detail and problem-solving abilities
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 pounds