Job Description
Join our award-winning team at Grand Plaza Hotel Phoenix and become part of the city's premier hospitality destination. We're seeking passionate Weekend Hospitality Associates to deliver exceptional guest experiences during peak weekend demand. This role offers competitive compensation, flexible scheduling, and opportunities for career growth in a luxury environment. Enjoy weekend-only shifts while earning premium pay rates and working alongside industry professionals.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences and concierge support
- Manage room inventory and coordinate housekeeping operations for optimal guest satisfaction
- Handle guest inquiries, resolve complaints, and implement service recovery solutions
- Operate property management systems and process financial transactions accurately
- Collaborate with cross-departmental teams to ensure seamless weekend operations
- Maintain strict adherence to safety protocols and brand standards
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Flexible weekend availability (Fri-Sun) with potential for holiday shifts
- Proficient in property management systems (Opera, Delphi) and POS systems
- Strong problem-solving abilities and conflict resolution skills
- Valid Arizona Food Handler's Card and SERVSAFE certification preferred
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Fluent English with Spanish language skills highly valued