Job Description
Join Kansas City's premier luxury hotel and launch your hospitality career! We're seeking Weekend Hospitality Associates to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic, award-winning environment. Perfect for students, second-income seekers, and hospitality professionals seeking weekend-focused roles.
Responsibilities
- Provide exceptional front desk services including check-in/out, reservations, and guest inquiries
- Manage room status updates and coordinate with housekeeping team
- Handle guest requests with urgency and professionalism (concierge services)
- Process payments and maintain accurate financial records
- Operate hotel management systems (PMS) and POS technology
- Resolve guest complaints with empathy and proactive solutions
- Uphold brand standards through meticulous facility maintenance
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service or hospitality experience
- Weekend availability (Fri/Sat/Sun shifts)
- Proficiency with hotel management software
- Strong conflict resolution and communication skills
- Ability to multitask in fast-paced environments
- Basic cash handling and accounting knowledge