Job Description
Join our award-winning Memphis Grand Hotel and become part of the city's premier hospitality experience! We're seeking passionate Weekend Hospitality Associates to deliver exceptional guest experiences during peak weekend hours. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic luxury environment.
As a weekend team member, you'll create memorable stays for leisure travelers, business guests, and event attendees while maintaining our signature Southern hospitality standards. Perfect for students, second-income earners, or those seeking weekend-focused work.
Responsibilities
- Deliver exceptional front desk service including check-ins, check-outs, and guest requests
- Manage room inventory and coordinate with housekeeping for optimal guest satisfaction
- Handle guest inquiries with professionalism and local knowledge of Memphis attractions
- Process payments and maintain accurate transaction records
- Uphold brand standards for cleanliness and safety protocols
- Collaborate with cross-department teams for seamless operations
- Resolve guest concerns promptly with solution-oriented approaches
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work efficiently in fast-paced weekend environments
- Basic knowledge of hotel reservation systems
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Positive attitude with service-oriented mindset
- Valid Tennessee driver's license (if required for errands)