Job Description
Join our award-winning luxury hotel in the heart of Charlotte and become part of an exceptional hospitality team! We're seeking passionate Weekend Hospitality Associates to deliver unforgettable guest experiences during high-demand weekends. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and during all interactions
- Manage reservations, room assignments, and VIP guest requests with precision
- Handle billing inquiries and resolve guest concerns promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling opportunities for premium rooms and amenities
- Maintain accurate records of guest preferences and feedback
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability including weekends, holidays, and evening shifts
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hotel reservation systems
- Valid North Carolina driver's license preferred