Job Description
Welcome to The Tampa Grand Hotel & Resort, where luxury meets hospitality. We are currently seeking a dedicated and dynamic Weekend Hospitality Manager to join our exceptional team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to hear from you.
As part of our weekend staff, you will play a pivotal role in maintaining our high standards of service and operational excellence. We offer a competitive salary, comprehensive benefits, and a vibrant work culture in the heart of downtown Tampa. Join us and make every weekend count.
Responsibilities
- Oversee all front-of-house operations during weekend shifts, ensuring seamless check-in and check-out processes.
- Manage guest inquiries and complaints with poise, resolving issues to ensure 100% guest satisfaction.
- Coordinate with housekeeping and maintenance teams to ensure the property is pristine for weekend arrivals.
- Monitor security protocols and lobby activity to ensure a safe and secure environment.
- Assist in training and mentoring junior staff members on service standards and operational procedures.
- Process payments and handle cash reconciliation accurately and efficiently.
- Act as the primary point of contact for VIP guests and special requests.
Qualifications
- Previous experience in the hospitality industry, preferably in a management or supervisory role.
- Strong knowledge of hotel management software (PMS) and reservation systems.
- Excellent communication and interpersonal skills, with the ability to speak clearly and professionally.
- Flexibility to work weekends, holidays, and rotating shifts as required.
- High school diploma or equivalent; Associate’s degree in Hospitality Management is a plus.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- CPR/First Aid certification is highly preferred.