Job Description
Join the elite team at The Milwaukee Grand Hotel, where we redefine luxury and service in the heart of Wisconsin. We are currently seeking a dynamic and detail-oriented Weekend Hospitality Shift Lead to ensure our operations run seamlessly from Friday through Sunday.
If you are a motivated professional looking for a weekend role that offers competitive pay, flexible scheduling, and the opportunity to lead a passionate team, we want to meet you. Experience the thrill of managing a high-end property while enjoying your days off during the week.
Why Choose The Milwaukee Grand?
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Weekend Flexibility: Enjoy your Monday through Thursday off.
- Premium Environment: Work in a historic, beautifully restored property.
Apply today to become a key player in our weekend operations!
Responsibilities
- Operational Oversight: Manage all front-of-house and back-of-house operations during weekend shifts to ensure 100% guest satisfaction.
- Team Leadership: Supervise, train, and mentor a diverse team of front desk agents and housekeeping staff.
- Guest Relations: personally address VIP guests and resolve complex service issues efficiently to maintain our 5-star reputation.
- Inventory Control: Monitor and manage key operational supplies and equipment to prevent shortages or waste.
- Shift Coordination: Create and maintain accurate shift schedules, ensuring adequate staffing levels at all times.
- Security & Safety: Enforce hotel safety protocols and handle emergency situations with composure and professionalism.
Qualifications
- Availability: Must be available to work Friday, Saturday, and Sunday (all shifts).
- Experience: Minimum of 1-2 years in hospitality management or supervisory roles.
- Communication: Excellent verbal and written communication skills in English.
- Problem Solving: Proven ability to handle high-pressure situations and resolve conflicts diplomatically.
- Software Proficiency: Comfortable using Property Management Systems (PMS) and MS Office applications.
- Professionalism: A polished appearance and a genuine passion for creating memorable guest experiences.