Job Description
Join our award-winning team at Grand Plaza Hotel Columbus, where we blend luxury with Midwestern hospitality! We're seeking passionate Weekend Hospitality Shift Leaders to deliver exceptional guest experiences during our busiest weekends. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of Ohio's premier hospitality destinations.
Responsibilities
- Oversee weekend front desk operations including check-in/check-out processes
- Manage guest inquiries and resolve service issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Train and mentor new weekend staff members
- Monitor occupancy rates and adjust staffing accordingly
- Implement upselling strategies for premium room packages
- Ensure compliance with safety and hygiene protocols
Qualifications
- Minimum 2 years hotel or hospitality experience
- Proven leadership skills in fast-paced service environments
- Strong conflict resolution and customer service abilities
- Flexible availability including weekends and holidays
- Proficiency in hotel management software (Opera, etc.)
- Ohio Food Handler's certification preferred
- Ability to stand/walk for extended periods