Job Description
Join Nashville's premier hospitality destination as a Weekend Shift Leader! We're seeking passionate individuals to deliver exceptional guest experiences during our peak weekend operations. At Grand Ole Opry Hotel & Resort, you'll work in a vibrant atmosphere where Southern charm meets luxury service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in the heart of Music City.
What We Offer:
- Weekend-focused schedule (Fri-Sun)
- Comprehensive training program
- Employee discounts on hotel stays/dining
- Health benefits for eligible part-time staff
- Career development pathways
Responsibilities
- Lead front desk operations during weekend shifts, ensuring seamless guest check-in/out processes
- Manage 5-8 staff members, delegating tasks and resolving operational issues
- Handle VIP guest requests and complex service inquiries with professionalism
- Monitor inventory levels and replenish supplies for weekend peak periods
- Coordinate with housekeeping, maintenance, and F&B departments for flawless service
- Implement brand standards and safety protocols across all weekend operations
- Train new staff on weekend-specific procedures and service excellence
Qualifications
- 2+ years in hospitality leadership or supervisory role
- Strong problem-solving skills under pressure during high-volume periods
- Proficient in hotel management systems (Opera, Cloudbeds)
- TSSA certification or equivalent alcohol service training
- Availability to work all weekend shifts (Friday-Sunday) plus holidays
- Exceptional communication skills with diverse clientele
- TN Food Handler Permit required within 30 days
- Valid driver's license with clean record