Job Description
Are you looking for a rewarding career in the heart of downtown Milwaukee? The Milwaukee Grand Hotel & Suites is seeking dynamic and detail-oriented individuals to join our elite hospitality team for our high-volume weekend shifts. We pride ourselves on delivering exceptional guest experiences, and we are looking for passionate candidates who thrive in a fast-paced environment. If you possess a strong work ethic and a desire to excel in the hotel industry, we want to hear from you!
Responsibilities
- Manage front desk operations, including check-ins, check-outs, and room assignments.
- Handle guest inquiries, complaints, and requests with the highest level of professionalism and courtesy.
- Process payments accurately using hotel property management systems (PMS).
- Conduct nightly security rounds and ensure the safety and security of the property.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Assist in coordinating housekeeping and maintenance requests to ensure guest satisfaction.
- Collaborate with the kitchen and dining staff to ensure seamless service during busy weekend events.
Qualifications
- High school diploma or GED equivalent required.
- Previous hospitality or customer service experience preferred.
- Must be available to work weekends (Friday, Saturday, and Sunday) and holidays.
- Strong communication and interpersonal skills.
- Proficiency in basic computer applications and hotel software.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Flexibility to work split shifts or varying schedules as needed.