Job Description
Join Nashville's premier luxury hotel and transform weekend stays into unforgettable experiences! We're seeking passionate hospitality professionals to deliver exceptional guest service during high-demand weekends. Our Music City property offers competitive pay, flexible scheduling, and opportunities for advancement in the heart of Tennessee's thriving tourism industry.
Perks of Our Team:
- Free parking and meal discounts
- Comprehensive training programs
- Referral bonuses for top talent
- Employee recognition initiatives
- Discounted hotel stays nationwide
Responsibilities
- Manage seamless guest check-ins/check-outs using our property management system
- Handle reservation modifications and special requests with precision
- Process cash/credit transactions and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Resolve guest inquiries and concerns with professionalism
- Execute upselling techniques for room upgrades and amenities
- Maintain compliance with safety and sanitation protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Weekend availability (Fri-Sun) and holiday flexibility required
- Proficiency with hotel management software (Opera/PMS preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Tennessee alcohol service certification (or willingness to obtain)
- Valid driver's license and clean driving record