Job Description
Welcome to Harbor View Hotel, where we pride ourselves on delivering world-class service in the heart of Baltimore. We are currently seeking enthusiastic and dedicated professionals to join our team for our high-demand Weekend Shifts.
If you thrive in a dynamic environment and have a passion for hospitality, this is your opportunity to shine. We offer a supportive culture, flexible scheduling, and competitive benefits. Come be a part of a team that creates unforgettable guest experiences every single day.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage front desk operations efficiently, including check-ins, check-outs, and processing payments.
- Assist with room preparation and housekeeping duties to maintain our high standards of cleanliness.
- Handle guest inquiries and resolve issues promptly to ensure 100% guest satisfaction.
- Answer phone calls and emails with a professional and friendly tone.
- Collaborate with kitchen and housekeeping staff to ensure seamless operations.
- Perform light administrative tasks, such as filing and data entry.
Qualifications
- High school diploma or GED equivalent is preferred.
- Previous experience in hospitality, front desk, or customer service is a plus but not required.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency in basic computer applications and property management systems.
- A positive attitude and a genuine desire to help others.