Job Description
Join the vibrant heart of Austin's hospitality scene at Grand Plaza Austin! We're seeking passionate Weekend Hospitality Team Members to create unforgettable guest experiences during our busiest shifts. If you thrive in fast-paced environments and take pride in exceptional service, this is your opportunity to shine while enjoying Austin's legendary weekend energy. Our premium downtown location offers competitive pay, flexible scheduling, and a supportive team culture where your contributions are celebrated.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and valet operations
- Manage check-in/check-out procedures with precision and warmth
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues with professionalism
- Maintain accurate records using hotel management systems
- Upsell premium amenities and dining experiences
- Ensure safety compliance and emergency readiness protocols
Qualifications
- 1+ years hospitality or customer service experience preferred
- Flexible availability including weekends and holidays
- Strong communication and conflict resolution skills
- Basic computer proficiency (PMS systems a plus)
- Texas Food Handler/Seller certification (or willingness to obtain)
- Ability to stand/walk for extended periods
- Valid Texas driver's license (for valet role)
- Positive attitude and problem-solving mindset