Job Description
Join our award-winning team at Grand Bay Hotel, where luxury meets local charm in the heart of San Francisco. We're seeking passionate hospitality professionals to deliver exceptional guest experiences during our high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant downtown location. Perfect for students, dual-income professionals, and hospitality enthusiasts!
Responsibilities
- Provide exceptional guest service at check-in, check-out, and during concierge interactions
- Manage room assignments and resolve guest inquiries with professionalism
- Coordinate housekeeping and maintenance requests efficiently
- Process payments and operate property management systems accurately
- Execute weekend event setups and VIP guest preparations
- Maintain strict cleanliness and safety standards in public areas
- Collaborate with cross-departmental teams during peak weekend operations
Qualifications
- Previous hotel or customer service experience preferred
- Availability to work Saturdays and Sundays (6 AM - 2 PM or 2 PM - 10 PM)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of hotel management systems (e.g., Opera, Delphi)
- Valid California Food Handler Card (if serving food/beverage)
- Fluent in English; bilingual Spanish/Mandarin a plus
- Must pass background check and drug screening