Job Description
Join our award-winning team at Harborview Hospitality, where we redefine luxury service in Baltimore's vibrant waterfront district. We're seeking passionate Weekend Hotel Agents to deliver exceptional guest experiences during our busiest periods. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of Maryland's premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly using de-escalation techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium amenities and services to enhance guest satisfaction
- Maintain a clean, organized, and welcoming lobby environment
Qualifications
- Previous hotel or customer service experience required
- Strong communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Attention to detail with financial transactions
- Professional appearance and positive demeanor
- Ability to multitask in fast-paced environments
- Valid Maryland hospitality license preferred