Job Description
Join our dynamic team at Grand Plaza Hotels in Cleveland, OH! We're seeking passionate Weekend Shift Hotel Associates to deliver exceptional guest experiences during peak weekend hours. This role offers flexible scheduling while maintaining high service standards in a luxury downtown environment. Perfect for students, hospitality professionals, and individuals seeking weekend-focused work. Enjoy competitive pay, complimentary parking, and opportunities for advancement within our award-winning hotel chain.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries and resolve service issues with 24-hour responsiveness
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for room readiness
- Execute VIP check-ins and special event guest services
- Maintain accurate reservation logs and room status updates
- Uphold brand standards in cleanliness, safety, and guest satisfaction
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service or hotel front desk experience
- Proficiency with hotel management software (Opera, StayNTouch)
- Flexible availability including weekends, holidays, and overnight shifts
- Strong multitasking ability in fast-paced environments
- Excellent conflict resolution and communication skills
- Basic knowledge of Cleveland tourism attractions and services
- Valid Ohio driver's license for valet parking duties