Job Description
Join our vibrant hospitality team at Grand City Hotels! We're seeking energetic Weekend Hotel Associates to deliver exceptional guest experiences during high-demand weekend shifts. Perfect for students, night owls, and hospitality professionals seeking flexible schedules. Enjoy competitive pay, free parking, and a dynamic downtown Chicago location. Be the face of our luxury hotel while creating memorable stays for international travelers and local explorers alike.
Responsibilities
- Manage seamless guest check-ins/check-outs with personalized service
- Handle reservations, billing inquiries, and room assignments
- Address guest concerns with prompt, solution-oriented communication
- Maintain immaculate front desk and lobby standards
- Collaborate with housekeeping and security teams
- Process payments and operate hotel management systems
- Support weekend events and VIP guest requests
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Proficiency with reservation software (e.g., Opera, PMS)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Chicago tourism attractions
- Valid Illinois driver's license (if valet parking required)
- High school diploma or equivalent