Job Description
Join our award-winning team at Grand Hotel Raleigh! We're seeking dynamic Weekend Hotel Associates to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and a vibrant hospitality environment in the heart of Raleigh. Perfect candidates thrive in fast-paced settings and take pride in creating memorable stays for our visitors.
What We Offer:
- Premium weekend shift premiums ($15-$20/hr)
- Comprehensive training and career advancement
- Employee discounts on hotel services
- Supportive team culture with performance incentives
Responsibilities
- Manage seamless weekend check-in/check-out processes
- Handle guest inquiries with exceptional service standards
- Coordinate with housekeeping and maintenance teams
- Process payments and manage reservation systems
- Resolve guest issues promptly and professionally
- Maintain lobby and common area presentation
- Assist with event setup and weekend activities
Qualifications
- 1+ years hospitality or customer service experience
- Flexible weekend availability (Fri-Sun)
- Strong communication and conflict resolution skills
- Basic computer proficiency (PMS systems preferred)
- Ability to multitask in high-traffic environments
- Valid NC driver's license (if required for errands)
- Professional appearance and demeanor