Job Description
Join the vibrant hospitality scene in Milwaukee! We're seeking enthusiastic Weekend Hotel Associates to deliver exceptional guest experiences during peak weekend periods. As a key member of our front desk team, you'll be the first point of contact for our diverse clientele, combining efficiency with genuine Midwestern hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of Wisconsin's most dynamic cities.
Why Work With Us?
- Comprehensive training program
- Employee discounts on hotel services
- Free parking and meal benefits
- Supportive team environment
Responsibilities
- Handle guest check-ins/check-outs efficiently using hotel management systems
- Process payments and manage cash transactions accurately
- Resolve guest inquiries and escalate complex issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain detailed records of guest preferences and special requests
- Uphold cleanliness and organization of lobby/reception areas
- Assist with event setup and concierge services as needed
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, OPERA)
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid Wisconsin driver's license (for airport runs)
- Ability to stand for extended periods