Job Description
Join our award-winning team at Grand Plaza Hotel & Resort and transform weekend getaways into unforgettable experiences! We're seeking passionate hospitality professionals to deliver exceptional service during peak weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant team culture in the heart of Phoenix's thriving downtown. Whether you're a seasoned hotelier or new to hospitality, we provide comprehensive training to help you succeed. Apply today and start your journey in one of Arizona's most dynamic hospitality careers!
Responsibilities
- Deliver exceptional guest service at front desk, concierge, and va stations
- Manage check-in/check-out processes efficiently using hotel management software
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous attention to detail
- Collaborate with cross-functional teams to ensure guest satisfaction
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible weekends and holidays
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Basic knowledge of local attractions and services
- Valid Arizona driver's license if valet position
- Ability to lift 25 lbs and stand for extended periods