Job Description
Join our award-winning hospitality team at Grand Harbor Hotels, where we create unforgettable experiences for guests in Baltimore's vibrant waterfront district. We're seeking passionate Weekend Hotel Attendants to ensure exceptional service during peak weekend operations. Enjoy flexible weekend schedules while working in a luxurious environment with competitive benefits including hotel discounts and meal perks.
Responsibilities
- Deliver exceptional guest service during weekend check-in/check-out processes
- Manage room status and coordinate with housekeeping for efficient turnarounds
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer operations accurately
- Conduct property tours and promote hotel amenities to guests
- Maintain cleanliness and organization of front desk and lobby areas
- Collaborate with security team for weekend crowd management
Qualifications
- Previous hotel or hospitality experience preferred
- Exceptional communication and customer service skills
- Ability to work weekends and holidays consistently
- Proficient in property management systems (e.g., Opera, Fidelio)
- Strong multitasking abilities in fast-paced environments
- Basic math skills for cash handling
- Valid Maryland hospitality certification (or willingness to obtain)
- Positive attitude and teamwork-oriented mindset