Job Description
Join our vibrant hospitality team at Grand City Hotels in Portland! We're seeking passionate Weekend Front Desk Agents to deliver exceptional guest experiences during high-demand Saturday and Sunday shifts. This role is perfect for individuals seeking flexible weekend schedules while advancing their careers in the heart of Oregon's thriving tourism industry. Enjoy competitive pay, comprehensive training, and a supportive work environment that values teamwork and guest satisfaction.
As a cornerstone of our guest services team, you'll be the first point of contact for travelers seeking memorable stays in Portland. Our commitment to excellence means you'll work alongside industry professionals in a dynamic setting that celebrates both local culture and global hospitality standards.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest concerns promptly, ensuring satisfaction and positive reviews
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Maintain a clean, organized front desk environment
- Adhere to all safety and security protocols
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Basic math skills for handling cash transactions
- High school diploma or equivalent required