Job Description
Join our award-winning team at Grand Columbus Hospitality Group, where we redefine luxury hospitality in the heart of downtown Columbus. We're seeking passionate Weekend Guest Services Associates to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your contributions are valued. Perfect for students, second-job seekers, or hospitality professionals seeking weekend hours.
Responsibilities
- Check in/out guests efficiently with our PMS system while maintaining a warm, welcoming demeanor
- Handle guest inquiries, requests, and resolve issues with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Execute upselling techniques for room upgrades, dining packages, and local experiences
- Uphold brand standards through meticulous cleanliness and safety protocols
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work independently during high-pressure weekend periods
- Flexible availability including weekends, holidays, and evenings
- Valid Ohio driver's license (for airport shuttle duties if applicable)
- Basic knowledge of Columbus attractions and transportation options