Job Description
Join Fresno's premier hospitality destination as a Weekend Hotel Operations Manager! We're seeking a dynamic professional to ensure seamless guest experiences during peak weekend periods. At Fresno Grand Hotel, you'll work in a vibrant environment where your leadership directly impacts guest satisfaction and operational excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in California's growing hospitality sector. Perfect for candidates seeking work-life balance with weekend availability.
What We Offer: Competitive hourly wages, complimentary meals during shifts, employee discounts, and ongoing training programs. Our Fresno location offers easy access to Central Valley attractions and provides a supportive team culture focused on career growth.
Responsibilities
- Oversee all front desk, housekeeping, and guest services operations during weekend shifts
- Manage check-in/check-out processes with efficiency and exceptional customer service
- Resolve guest inquiries and escalate complex issues to management promptly
- Coordinate with maintenance, security, and dining teams for seamless operations
- Train and mentor part-time staff on hotel procedures and service standards
- Maintain accurate records of incidents, complaints, and special requests
- Ensure compliance with safety and health regulations throughout the property
Qualifications
- Minimum 2 years hotel or hospitality management experience
- Proven ability to work weekends and holidays reliably
- Strong leadership and conflict resolution skills
- Proficiency in hotel management software (Opera, PMS)
- Excellent communication and multitasking abilities
- Valid California driver's license and reliable transportation
- Basic knowledge of Fresno tourism attractions preferred
- Ability to stand for extended periods and lift up to 25 pounds