Job Description
Join our award-winning downtown Cleveland hotel and become part of an exceptional hospitality team! We're seeking energetic Weekend Shift Associates to deliver unforgettable guest experiences during peak weekend periods. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of Ohio's most vibrant cities. Perfect for students, night owls, or anyone seeking weekend work-life balance!
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping functions
- Manage check-in/check-out processes with speed and accuracy
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with maintenance and security teams for smooth operations
- Maintain pristine public areas and guest room standards
- Process payments and handle cash transactions securely
- Assist with event setup and guest functions as needed
Qualifications
- Previous hotel or hospitality experience preferred
- Ability to work flexible weekend shifts (Fri-Sun)
- Strong communication and problem-solving skills
- Basic computer proficiency with PMS systems
- Valid Ohio driver's license (if required for errands)
- Ability to lift 25 lbs and stand for extended periods
- Attention to detail in guest service standards
- Must pass background check and drug screening