Job Description
Join our award-winning downtown Detroit hotel and become the heart of our weekend operations! We're seeking energetic hospitality professionals to lead our front desk and guest services teams during peak weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Detroit's premier hospitality destinations.
Why You'll Love Working Here:
- Modern downtown location with complimentary parking
- Comprehensive training and career development programs
- Employee discounts on hotel stays and dining
- Supportive team environment with weekend-focused scheduling
Responsibilities
- Manage check-in/check-out processes for weekend guests
- Supervise 3-5 weekend hospitality staff members
- Handle VIP guest requests and special accommodations
- Resolve escalated guest issues with professionalism
- Coordinate with housekeeping and maintenance teams
- Execute weekend inventory management for supplies
- Maintain accurate shift documentation and reports
Qualifications
- 2+ years hotel front desk or guest services experience
- Proven leadership ability in hospitality settings
- Exceptional conflict resolution and communication skills
- Flexible availability including weekends and holidays
- Proficient in hotel management software (Opera/PMS)
- Valid Michigan driver's license preferred
- Ability to stand/walk for 8-hour shifts
- Basic knowledge of Detroit area attractions