Job Description
Join the Elite Hospitality Team at El Paso Grand Hotel & Resort
Are you a dedicated hospitality professional seeking a flexible schedule that works for you? El Paso Grand Hotel & Resort is currently seeking a dynamic and experienced Weekend Shift Manager to oversee our operations. We are looking for an individual who thrives in a fast-paced environment and is committed to delivering world-class service to our guests in the heart of the Sun City.
As the Weekend Shift Manager, you will play a pivotal role in ensuring seamless operations during our peak weekend hours. You will lead a diverse team of front desk agents and housekeeping staff, ensuring every guest leaves with a memorable experience.
Responsibilities
- Manage daily front desk operations, including check-ins, check-outs, and room assignments with precision.
- Supervise and mentor housekeeping and maintenance teams to ensure the highest standards of cleanliness and facility upkeep.
- Handle guest inquiries, complaints, and special requests with empathy and efficiency to ensure 100% guest satisfaction.
- Process daily financial transactions, including credit card payments and folio settlements, ensuring accuracy.
- Enforce all hotel policies, safety protocols, and emergency procedures strictly.
- Collaborate with the General Manager to implement strategies that drive revenue during the weekend peak season.
- Conduct morning briefings and shift handovers to ensure clear communication across all departments.
Qualifications
- High school diploma or GED required; Associate’s degree in Hospitality Management is preferred.
- Minimum of 2 years of experience in hotel operations, front desk management, or a related field.
- Mandatory Requirement: Must be available to work weekends (Saturday and Sunday) exclusively.
- Strong verbal communication, interpersonal, and leadership skills.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Ability to work under pressure and solve problems quickly in a high-volume environment.