Job Description
Are you looking for a rewarding career in hospitality without prior experience?
We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team in the heart of Charlotte, NC. If you are a people-person who thrives in a fast-paced environment, this is the perfect opportunity for you. We provide comprehensive training, so no prior hotel experience is required. Join us and start your journey in the hospitality industry today!
Why Join Us?
• Competitive Pay: Earn between $15.00 and $18.00 per hour.
• Flexible Shifts: We offer various shift patterns including day, evening, and weekend shifts to fit your lifestyle.
• Training Provided: No experience needed; we teach you everything you need to know.
• Growth Opportunities: Clear pathways for advancement within the company.
• Employee Discounts: Enjoy exclusive rates on stays and dining.
Responsibilities
- Guest Check-In & Check-Out: Efficiently register guests, issue room keys, and process payments using hotel software.
- Front Desk Operations: Answer incoming phone calls, respond to emails, and manage the front desk queue during busy hours.
- Customer Service: Provide exceptional service to guests, answering questions about local attractions, amenities, and directions.
- Problem Resolution: Handle guest inquiries and resolve any issues or complaints in a calm and professional manner.
- Housekeeping Coordination: Communicate with the housekeeping department to ensure rooms are cleaned and ready for arrival.
- Security & Safety: Monitor the lobby area, enforce hotel policies, and ensure the safety of guests and property.
- Administrative Tasks: Maintain accurate records of guest interactions and daily statistics.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior hotel experience required. Previous customer service or retail experience is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A positive, welcoming, and professional demeanor is essential.
- Computer Skills: Basic computer literacy and ability to learn new software quickly.
- Availability: Must be available to work flexible hours, including weekends, nights, and holidays.
- Physical Requirements: Ability to stand for long periods and lift up to 20 lbs.