Job Description
Join our award-winning downtown Chicago hotel for dynamic weekend shift opportunities! As a Weekend Shift Supervisor, you'll deliver exceptional guest experiences while leading our front desk and guest services teams. Enjoy competitive pay, complimentary hotel stays, and a vibrant work atmosphere in the heart of the Windy City. Perfect for hospitality professionals seeking flexible weekend schedules with career growth potential.
Responsibilities
- Manage front desk operations during peak weekend hours (Friday-Sunday)
- Train and mentor part-time staff on guest service protocols
- Handle VIP check-ins, room upgrades, and special requests
- Resolve guest complaints with professionalism and urgency
- Coordinate with housekeeping and maintenance teams
- Monitor revenue management strategies for weekend occupancy
- Process payments and manage daily cash reconciliation
Qualifications
- 2+ years hotel front desk or supervisory experience
- Availability for all weekend shifts (Fri-Sun) and holidays
- Proficiency in Opera PMS and Microsoft Office Suite
- Strong conflict resolution and multitasking abilities
- Illinois Food Handler's/Sanitation certification preferred
- Ability to stand 8+ hours and lift 25 lbs
- High school diploma or equivalent required