Job Description
Join our award-winning team at the Grand Milwaukee Hotel, where luxury meets Midwestern charm! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during our high-energy weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location steps from Milwaukee's premier attractions. This role is perfect for candidates seeking weekend-focused opportunities with growth potential in a dynamic environment.
Responsibilities
- Oversee all weekend front desk operations including check-in/check-out processes
- Manage guest inquiries and resolve service issues with professionalism
- Coordinate housekeeping and maintenance requests for optimal room turnover
- Train and mentor part-time weekend staff on service standards
- Monitor security protocols and emergency procedures
- Handle cash operations and reconcile daily transactions
- Collaborate with management to improve weekend service efficiency
Qualifications
- Minimum 2 years hotel/hospitality experience required
- Weekend availability mandatory (Saturday & Sunday)
- Strong conflict resolution and customer service skills
- Proficiency in hotel management systems (Opera, etc.)
- Ability to work independently with minimal supervision
- Basic knowledge of Milwaukee tourism attractions
- Valid Food Handler's Certificate preferred
- Ability to stand/walk for extended periods