Job Description
Join the Premier Hospitality Team in San Francisco!
The Grand Hotel Group is seeking an energetic and detail-oriented Weekend Shift Supervisor to oversee our operations during peak weekend hours. If you thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences, we want to meet you.
Our weekend shifts offer a unique opportunity to lead a dynamic team, ensuring seamless operations from check-in to check-out. You will play a crucial role in maintaining our high standards of service and operational excellence in the heart of the city.
Responsibilities
- Oversee front desk operations and check-in/check-out procedures during weekend shifts.
- Manage guest inquiries and resolve complaints efficiently to ensure 100% guest satisfaction.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for arrivals.
- Monitor security protocols and enforce hotel policies to maintain a safe environment.
- Train and mentor junior staff members on service standards and operational procedures.
- Handle cash handling, reconciling daily deposits, and processing transactions accurately.
- Assist in preparing nightly reports and communicating key updates to management.
Qualifications
- Minimum of 2 years of experience in hospitality or hotel operations, preferably in a supervisory role.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work weekends, nights, and holidays as required.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Problem-solving abilities and the capacity to remain calm under pressure.
- High school diploma or equivalent; Associate's degree in Hospitality Management is a plus.
- Flexibility to adapt to changing schedules and high-volume demands.