Job Description
Are you looking for a rewarding role that fits your weekend lifestyle? The Tampa Grand Hotel is seeking dedicated professionals to join our dynamic team for our high-volume weekend shifts. We offer a competitive hourly rate, a supportive work environment, and the flexibility to balance your personal life with your career.
About the Role
As a Weekend Shift Supervisor, you will be the face of our hotel, ensuring our guests have a memorable stay. You will manage front desk operations during peak weekend hours, assist with check-in and check-out procedures, and handle guest inquiries with professionalism and warmth.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible weekend schedule
- Employee discount on hotel stays and dining
- Opportunities for career growth within the hospitality industry
Responsibilities
- Oversee front desk operations during weekend shifts, ensuring smooth check-in and check-out processes.
- Greet guests warmly, answer inquiries, and resolve any issues or complaints promptly to ensure 5-star customer satisfaction.
- Manage room assignments, handle key cards, and maintain accurate front desk records.
- Assist in light housekeeping duties and maintenance requests to ensure the property is pristine.
- Maintain a secure environment by adhering to all hotel security protocols and emergency procedures.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Process payments, manage reservations, and update the property management system (PMS).
Qualifications
- High school diploma or GED is required; hospitality experience is a plus.
- Previous experience in customer service, front desk operations, or hospitality management.
- Must be available to work weekends (Saturday and Sunday) and holidays.
- Strong communication skills and a professional, friendly demeanor.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer proficiency and familiarity with property management systems.
- Physical ability to stand for extended periods and lift moderate amounts of weight.